Tech Zone
Free test tools that run right here in your browser — nothing to install, and the tests themselves send nothing anywhere. Use them to check a fault before you ring us, or to make sure everything's working before a big video call. And when it's easier to show us than describe it, send a photo straight to your store from here too.
Send Us a Photo or Video
Not sure what a part, cable or adapter is called? Something looks wrong and it's easier to show us than describe it? Take a photo or a short video and send it straight to your store — with your details attached, so we can ring or email you back with an answer. You can send documents for printing the same way.
Open the tool
Ports & Connectors Identifier
What is that plug? 119 ports and connectors drawn to scale — USB, HDMI, DisplayPort, network, audio, power leads, laptop chargers, wall plugs from around the world and the old ones with pins — with the socket and the plug side by side, a bit of history, and a search box.
Identify it
Keyboard Shortcuts Cheat Sheet
489 shortcuts worth knowing, for Windows, Mac and Linux — plus Word, Excel, PowerPoint, Outlook, the browsers and the Adobe suite. Pick your system and it shows the right keys. Searchable, and it prints onto the wall beside the desk.
Learn them
Internet Speed Test
Our pick is Cloudflare's test — clean, accurate and completely ad-free. Ookla's Speedtest is the famous one if you prefer it (just mind the ads). Either way, if your numbers come back well under what you're paying for, bring them in and we'll work out whether it's the modem, the wifi or the provider.
Free File Tools
Convert, resize and tidy up your own files — without handing them to a stranger. Every other free converter online uploads your file to their server; these run inside your browser, so a photo of your passport or a scan of an invoice never leaves the machine it's already on.
Image Converter & Resizer
HEIC from an iPhone into JPEG Windows will open, shrink a photo that's too big to email, or watermark a whole folder at once.
Open the tool
Video Converter & Reframer
Turn a portrait phone video into widescreen with a blurred backdrop instead of black bars. Trim it, rotate it, add a fading watermark, or pull the audio out.
Open the tool
Join Videos
Put several clips together into one — in order with a crossfade between them, or two at once side by side or picture in picture. Mismatched sizes are sorted out for you.
Open the tool
Audio Converter & Joiner
Convert between MP3, WAV, M4A and OGG, stick several recordings together, trim them, and lift a voice memo nobody can hear up to a usable level.
Open the tool
PDF Tools
Merge, split, reorder, rotate and delete pages, turn photos into a PDF or a PDF into images — without sending a document you'd rather keep private to a stranger's server.
Open the tool
QR Code Generator
A code for your website, your guest Wi-Fi or your contact details — your colours, your logo, and no tracking redirect that stops working when somebody else's service folds.
Open the tool
Free Test Tools
Every one of these runs entirely in your own browser. Nothing is uploaded, nothing is recorded, and there's no account — so you can check a fault before you ring us, or prove one before you argue with a warranty department.
Screen Test
Fill the screen with one colour at a time to find dead pixels, stuck pixels and backlight bleed — plus a moving band that frees a stuck one.
Open the tool
Touch Screen Test
Wipe the grid to find a dead patch, count how many fingers register at once, and draw a line to see whether it wobbles. Works on trackpads too.
Open the tool
Refresh Rate Test
Is your 144Hz monitor actually running at 144Hz? Measure it, then check for ghosting with a moving-object test. Most of them are set to 60.
Open the tool
Keyboard Tester
Run a finger along every row — keys turn orange on the first press and green on the second, so a double sweep proves the whole board.
Open the tool
Mouse Test
Catches the mouse that sends two clicks when you pressed once — the fault that never happens while anyone's watching. Buttons, wheel and drift too.
Open the tool
Controller Test
Stick drift as a number rather than a feeling, plus every button, both analogue triggers and the rumble motors.
Open the tool
Webcam Test
See what your camera sees, check the resolution, and switch between cameras if you've got more than one.
Open the tool
Speaker Test
Left, right, both — plus tones from low to high. Finds the dead channel or the blown tweeter in seconds.
Open the tool
Microphone Test
Live level meter and a record-and-play-back check, so you know exactly what you sound like on a call.
Open the tool
What's In My Computer?
Reads your graphics card, Windows version, memory and display straight off the browser, and says plainly which bits a web page isn't allowed to see.
Open the tool
Battery Run-Time Test
How long your laptop really lasts on a charge, under ordinary use or flat out — without sitting here until it dies. Plus how to check the battery's actual health.
Open the tool
Wi-Fi & Network Test
Why the video call breaks up when the speed test says you're fine. Measures jitter and dropouts, and compares room to room or wired against wireless.
Open the tool
Printer Test Page
One sheet of A4 that tells you which cartridge is empty, whether the head is blocked, and whether the carriage needs aligning.
Open the tool
More in the Tech Zone
Everything else worth bookmarking — remote support, Ask Ed, our guides and the build gallery all live here too.
Quick Support
Let us connect to your computer over the internet and fix it while you watch.
Go there
Ask Ed
Type your question in your own words and get a straight answer, or browse what people ask us most.
Go there
Guides
Straight answers to the problems we see every week — wet phones, slow computers, dodgy email.
Go there
Custom Builds Gallery
Real machines out of our workshop — hard-line loops, dioramas, holographic displays.
Go there
Found a fault?
These tools tell you what's wrong — we're the part that fixes it. Dead keys, silent speakers and dodgy webcams are all bread and butter for the workshop.