Insurance claims & reports
The report your insurer will ask for
$99 in addition to the assessment
When you claim on a damaged computer, laptop, phone or tablet, your insurer will almost always want a report from a technician. We assess the device, write it up properly, and you take the report to your insurer.
What it costs
The insurance report is $99 on top of the assessment. That's the document itself — the diagnosis that establishes what's actually wrong is charged at the normal rate.
If the claim results in a write-off
Where underwritten goods are replaced or paid out, the device is held under a strict six-month quarantine period before it can be released back to you — at no cost to you or the insurer — unless the insurance company gives express permission for early release. This is the insurer's requirement, not ours.
Your data comes back either way
Data drives can be retrieved at no cost and without needing the insurer's permission, so a write-off doesn't mean losing your files. Data recovery itself is available but isn't usually covered by insurers — worth checking your policy before you assume.
Check with us before you claim
Insurance terms shift, and different insurers want different things. Ask in store for the current position on your specific claim before you start the process.
Not sure if we can do it?
Ask anyway. We've said yes to stranger requests than yours.