Quick SupportWhat's In My Computer?
Ringing up about a slow machine and being asked "what graphics card is in it?" is a horrible question if you've never had to answer it. This reads what it can straight off your browser — no download, no sign-in, and nothing leaves your computer.
It can't see everything, and it says which bits. A web page isn't allowed near your drives, your motherboard or any serial number — that's the browser protecting you, not us being lazy. The panel on the right lists the gaps and how to fill them.
Your system
This browser deliberately holds back a lot of this to protect your privacy, so several rows below are vague or blank — and the graphics card is likely to be the wrong one entirely.
Open the same page in Chrome or Edge for a full readout. Edge is already on every Windows machine, so there's nothing to install.
- Operating system
- Reading…
- Graphics
Reading…
- Processor
- Reading…The model name isn't something a browser can read — see getting the full picture below, or use CPU-Z.
Get CPU-Z - Memory
- Reading…
- Display
- Reading…
- Battery
- Reading…
- Sound & camera
- Reading…Windows only hands over the names of your sound chip and webcam once you've allowed a page to use them. This asks for that permission, reads the names and switches both straight back off — nothing is recorded and nothing is sent anywhere.
- Bluetooth
- Reading…
- Browser
Reading…
Getting the full picture
Everything the browser can't reach, Windows will tell you itself in about thirty seconds — nothing to download and nothing to type into a black window. There's a proper tool at the end if you'd rather have one.
- The serial number is on a sticker. On a laptop it's on the base — often labelled Serial, S/N or Service Tag. On a desktop it's on the back or the side panel. A photo of that sticker is the single most useful thing you can send us.
- Processor, motherboard and memory: press the
WindowsLocated bottom left on your keyboard key, type msinfo32 and press Enter. The first screen lists your exact processor, the motherboard make and model, the BIOS version and how much memory is fitted. - Graphics, sound and DirectX: same again but type dxdiag instead. There's a Save All Information button that writes the lot to a text file you can email us.
- Drives and free space: open File Explorer and click This PC. For the health of a drive, that's a job for the bench — Windows won't show you wear or reallocated sectors.
- Or the tool we use on the bench. CPU-Z reads the processor, the memory timings and the motherboard in more detail than msinfo32, and it's the one we reach for ourselves. Free, from CPUID who make it. Get CPU-Z
We will never ring you and ask you to do this
Scammers phone people out of the blue, claim to be from Microsoft or "your computer company", and talk them through opening tools and installing software. We don't make those calls. If someone rings claiming to be us and asks you to type something, install something or let them connect — hang up and ring the shop back on the number you already have.
The two commands above are Microsoft's own, they only read information, and they can't give anyone access to your machine. Nothing on this page installs anything.