Quick SupportGuides
Some problems don't need a technician, and we'd rather tell you that than charge you to find out. If a fix is five minutes at your own desk, it's written down here.
Display Problems
No Picture After Plugging Your PC Back In
Moved your computer, or just got it back from us, and the screen stays black? It's almost always one of two cables.
About 5 minutes
My Screen Has Gone Sideways or Upside Down
Almost always an accidental keyboard shortcut. Takes about ten seconds to undo once you know which keys did it.
About 3 minutes
Looking After It
A Popup Says My Computer Is Infected and to Call a Number
It's a scam, every single time. Here's how to close it safely, and what to do if you already called.
About 5 minutes
Should I back up before I bring it in?
Yes — and here's the ten-minute version if you've never done it before.
About 10 minutes
Finding Your BitLocker Recovery Key
Windows encrypted your drive without making a fuss about it, and now something wants a 48-digit key. Here's where it actually is, and how to get it on your phone.
About 5 minutes