Guides
Some problems don't need a technician, and we'd rather tell you that than charge you to find out. If a fix is five minutes at your own desk, it's written down here.
Display problems
No picture after plugging your PC back in
Moved your computer, or just got it back from us, and the screen stays black? It's almost always one of two cables.
About 5 minutes
My screen has gone sideways or upside down
Almost always an accidental keyboard shortcut. Takes about ten seconds to undo once you know which keys did it.
About 3 minutes