The Ed's PCs Guarantee

We don't just fix it. We stand behind it.

A loan device while you wait. Parts swapped from our own shelf, not ordered in. Your manufacturer claim chased by us, not you. That's not the industry standard — most repair shops just point you at the manufacturer and wish you luck. Here's exactly what you get.

Look up your manufacturer warranty See the comparison

How We Compare, Including Where We Don't

Not us picking on anyone in particular — this is just what "warranty" usually means in the trade versus what it means here. Read the two rows we lose. We lose them on purpose, and the reason is worth more to you than the ones we win.

What you getEd's PCsMost shops

We chase the manufacturer for you

You don't call anyone or fill in a manufacturer's own claim form — we lodge it, track it, and deal with the back-and-forth.

Free loan laptop while you wait

Especially while something's away with a manufacturer for warranty work, which can take weeks — you're not left without a machine.

We swap from our own stock where we can

Once we've tested and confirmed the fault, common parts like memory are usually swapped straight from our shelf if we've got a suitable match. Where a part does have to go away, we'll still replace it early if we know a credit is coming, rather than leave you waiting.

A loan substitute for special-order parts

Sent your high-end graphics card or CPU away for warranty repair? We'll fit the best substitute we've got while it's gone.

Genuine manufacturer extensions only

We sell real extended warranties from HP, Dell, Lenovo, ASUS and the rest — never a third-party or aftermarket warranty provider. We don't trust them, so we won't sell them to you.

Free diagnosis

We charge to diagnose, and we'd rather say so here than surprise you at the counter. On a real fault the diagnosis IS most of the job — sometimes a day or two of it — so a shop giving it away is doing a five-minute look, guessing, or getting it back off you later under another name. Check the fine print for a minimum bench fee. (On a job covered by our own warranty, diagnosis is included — that's what the warranty is for.)

A price for an unknown fault, over the phone

Ring around and someone will happily put a number on a fault nobody has looked at yet. We won't. Where the job is a known quantity — a screen, a battery — the price is on this site and we'll say it on the phone. Where it isn't, a number guessed before the machine is open isn't a quote, it's bait, and it moves the moment the lid comes off.

No hidden or surprise bills

You hear what it costs before we touch it, and the bill matches what you agreed to. No minimum bench fee buried in the fine print, no work you never asked for turning up as a line item. It's the standard trick behind a free diagnosis, and we've seen enough of it to make a point of not doing it.

Warranty jobs go first

A warranty repair is prioritised ahead of the general queue wherever we can.

In-store repairs, where the manufacturer allows it

For some brands we repair on the spot, at our own labour expense — they just send the part. Not every manufacturer offers this, but we use it whenever we can to save you the wait.

"Most shops" describes what's typical in the repair trade generally — talk to the manufacturer yourself, wait on a special-order part with no substitute, no loan device. Every shop is different; this is what we consistently hear from customers who've been elsewhere first. The two rows where they get the tick and we don't are the honest ones: plenty of shops really do offer a free diagnosis and a price down the phone. We think you should be suspicious of both, and we'd rather explain why than quietly leave them off the chart.

How Long You're Covered

Depends on what you bought — a branded laptop, one of our own builds, or a part that's still under the manufacturer's own cover.

Laptops & Branded Computers

1 year included, not on-site

All labour is covered for 12 months — including backing up your data first, if the machine has to be sent away to the manufacturer.
Return to base: the machine comes to us (either store, or freight it in). We don't do on-site warranty visits.
We only sell genuine, manufacturer-issued extended warranties — never a third-party or aftermarket provider.
Software and virus issues were never covered by any manufacturer warranty, ours included.

Our Custom-Built Desktops

2 or 3 years, total — parts and labour, by us

1 year standard, extendable to 2 or 3 years total (that's 1 + 2 on the invoice). Everything is on us: diagnosis, labour and parts.
Common parts — memory, drives, power supplies — usually swap straight from our own stock once we've confirmed the fault, where we've got a suitable match.
A special-order part (a high-end graphics card, say) that has to go back to the manufacturer gets the best loan substitute we've got while it's away.
A part's own manufacturer warranty can run longer than ours. Once our warranty ends, we'll still chase that claim for you — but at that point labour and diagnosis become chargeable, and you may be waiting on the manufacturer directly. That gap is exactly what the extended warranty exists to close.

When It's the Manufacturer's Call

Always covered where it applies — at their discretion

Some manufacturers' own warranties run longer than ours. If a part is still under manufacturer warranty, we'll always send it off on your behalf.
Whether they replace or repair it is entirely up to them — we can't promise an outcome, only that we'll pursue the claim properly.
Diagnosis and labour on a manufacturer-only claim aren't included unless it's also covered by our own warranty — that's the difference our warranty makes.
Loan devices apply here too, especially while something's away being assessed.

Second-hand & refurbished

How We Grade

A grade is about how it looks, not how it works. Grading is mostly cosmetic — and sometimes the battery. Every machine we sell is 100% working. If it isn't, we don't sell it.

🔍 We grade harder than most

Our Grade C is what plenty of other sellers would happily call an A or a B. We'd rather a laptop turned up looking better than its grade than the other way round.

✅ Grade C doesn't mean faulty

At some sellers a low grade can mean a fault, a dodgy key or a screen with a mark. Not here. Our C means you can see some wear on the outside of a machine that works perfectly.

As new

No marks worth mentioning.

Light wear

Tidy, with light signs of use.

Visible scuffs, works perfectly

Cosmetic wear you can see. A scratch on the lid has never once slowed a processor down.

Battery health is shown on the listing wherever we've measured it — a percentage of what the battery held when it was new.
Same warranty at every grade. A Grade C gets the same six months as a Grade A — see second-hand and refurbished goods below.

How We Actually Back This Up

Not just words on a page — this is what happens in practice.

Free Loan Laptops

If your machine has to stay with us — especially while it's away with a manufacturer for warranty work — we'll lend you one so you're not stuck.

In-Store Where We Can

For some manufacturers we repair the machine here, at our own labour expense, and they simply send the part. Not every brand offers this, but we use it whenever it's on the table.

Warranty Jobs Go First

A warranty repair is prioritised ahead of the general queue wherever we possibly can.

Diagnosis Covered Under Warranty

On a warranty job there's no separate charge to find out what's wrong with the hardware — that's the point of the warranty. It isn't a free diagnosis on anything you bring in (we charge for that, and we say why in the chart above), and software problems and virus infections aren't covered by any warranty, ours included. If the fault turns out not to be covered, you'll hear that before anything chargeable happens.

Check Your Manufacturer Warranty

A branded laptop or phone's warranty sits with the manufacturer, not us — here's how to check it yourself, straight from the source.

Pick your brand, type your serial number

We'll open that manufacturer's own warranty lookup page and copy your serial number so you can just paste it in. Most makers won't let anyone submit the search for them, so this gets you there in two clicks instead of hunting for the page yourself. ASUS is the exception: type the serial and we'll land you straight on your exact model's support page.

Not sure where your serial number is? It's usually on a sticker underneath a laptop, on the back of a desktop, or in your phone's settings under "About".

Dell

Lenovo

Acer

ASUSType your serial above and we'll open your exact model's support page — drivers, manuals and warranty in one place.

MSINeeds a free MSI Member Center sign-in — MSI doesn't offer an anonymous serial lookup.

Gigabyte

SamsungSamsung's page covers warranty terms and product registration rather than a single serial box.

Dynabook (Formerly Toshiba)

Apple Microsoft SurfaceMicrosoft Surface

Don't see your brand, or bought it from us and not sure which warranty applies? Bring it in or ring the store — we'll tell you on the spot.

Your Rights Don't Depend on Us

Under Australian Consumer Law you have guarantees that no business can take away, exclude or limit — including us. Goods must be of acceptable quality, match their description, and be fit for the purpose they were sold for. Services must be provided with due care and skill.

If something has a major failure, you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we're entitled to repair it within a reasonable time — and if we can't, you can choose a refund or replacement instead.

Everything on this page sits on top of those rights, never instead of them.

What Isn't Covered

Accidental damage, drops, liquid, power surges and the like — these are insurance matters, not warranty ones. We can still repair them and write the report for your claim.
Damage caused by work carried out elsewhere after we handed it back.
Normal consumable wear — batteries lose capacity with use, and that isn't a fault in itself.
Software problems and virus infections. These were never covered by any warranty, ours or the manufacturer's — see our downloads page for the antivirus we recommend.

Repairs and Workshop Jobs

Work carried out in our workshop is warranted — the period is printed on your workshop receipt. Two specific cases: manual virus removal isn't guaranteed, and if an infection returns within a week the $79 you paid is credited towards a full Windows reload. Data recovery is never guaranteed — the $79 attempt fee is the most you'll pay if it can't be done.

Second-Hand and Refurbished Goods

Six months — well beyond what's usual in this trade (one month is common, three is rare). We back what we sell, new or not, and the grade makes no difference to it — see how we grade.

Making a Claim

Bring the item to either store with your receipt if you have it. If you don't, we can usually find the job on our system. There's no form, no online portal and no hold queue — walk in and talk to someone.

Changed your mind rather than found a fault? That's a different page — see refunds & returns.

Something not working right?

Bring it in — no appointment needed — and we'll tell you exactly what's covered before we touch anything.

Get a Quote 07 3820 9000